This Privacy Policy explains what Fortibus, Inc. ("Fortibus", "we", "us") collects through our website, www.fortibus-inc.com (the "Website"), how we use it, who we share it with and the choices you have. Questions can go to privacy@fortibus-inc.com at any time.
Our products have their own privacy terms. The Fran-Trak POS app is covered by the Fran-Trak POS Privacy Policy. Data our business customers enter into Fran-Trak and our other services is handled under the Fran-Trak Terms of Service, and we process it on their behalf.
Who we are
Fortibus is a software company based in the United States. We make Fran-Trak, a point of sale and back office system for franchise and independent businesses, along with online ordering and related services.
What we collect
- What you send us. When you use the contact form we collect your name, email address, phone number, company, industry, the products you are interested in and your message. If you email us, we receive what you write and your email address.
- Onboarding details from customers. When an existing or new customer uses a setup form on the Website, such as the online ordering integration form, we collect the business's contact details and store addresses and the account details for the services it asks us to connect.
- Technical information. When you visit, our servers and our hosting provider record your IP address, browser type, the pages you request, the referring page and the date and time. We use it to deliver the Website, to keep it secure and to find and fix errors.
Cookies and tracking
The Website sets only the cookies our load balancer needs to keep your visit on one server (named AWSALB and AWSALBCORS). They expire after seven days. We do not use analytics, advertising or social media tracking on the Website, and we do not track you across other websites. The Website loads its fonts from Google Fonts, so Google receives your IP address and browser details when a page loads.
How we use it
- To answer your questions and follow up on your interest in our products.
- To set up the services a customer has asked for.
- To run the Website, keep it secure and prevent spam, abuse and fraud.
- To meet legal, tax and accounting obligations.
If you contact us about our products, we may follow up with information about them. You can ask us to stop at any time.
Who we share it with
We do not sell your personal information, and we do not share it for cross-context behavioral advertising. We share it only:
- with service providers that run parts of our business for us under contracts that limit how they use it: Amazon Web Services hosts the Website and stores its logs, Google provides our email and the Website's fonts;
- with a partner a customer has asked us to connect, such as an online ordering integration provider, to the extent needed to set that connection up;
- to comply with law or a valid legal request, to enforce our terms, or to protect the rights, property or safety of Fortibus, our customers or the public;
- with a buyer of all or part of our business, who must protect the information as this policy describes;
- with anyone else only with your consent.
How long we keep it
Server and form logs are deleted after 90 days. Messages you send us are kept as long as we have a business relationship or a reasonable need to follow up, and then deleted. Customer setup details are kept while the customer uses the service they relate to. We keep records longer only where the law requires it.
How we protect it
The Website is served only over encrypted HTTPS connections. Access to the information we hold is limited to the people who need it for their work. No system is perfectly secure, but we take reasonable technical and organizational measures appropriate to the information.
Where it is processed
We are based in the United States and store information on servers in the United States. If you contact us from another country, your information is transferred to and processed in the United States, where data protection law may differ from your own.
Your rights
Depending on where you live, including California and other U.S. states, the European Economic Area, Switzerland and the United Kingdom, you may have the right to know what personal information we hold about you, to get a copy of it, to have it corrected or deleted, to object to or restrict how we use it, and to withdraw consent you have given. You will not be treated differently for using these rights. To make a request, email privacy@fortibus-inc.com. We may need to confirm your identity first, and you may use an authorized agent. We answer within the time the law sets. If you are in the EEA, Switzerland or the UK and we cannot resolve a concern, you may complain to your local data protection authority.
Children
The Website is for businesses. It is not directed to children under 13, and we do not knowingly collect information from them. If you believe a child has sent us information, contact us and we will delete it.
Changes to this policy
When we change this policy we will post the new version on this page with a new date at the top. If a change is significant, we will say so on the Website before it takes effect.
Contact us
Fortibus, Inc.
Email: privacy@fortibus-inc.com